How to Communicate With Your Team to make them "SMART" ...
We hear from our oldaged that "Together everyone achieves more" but this is often not true or possible without Smart team. Some
competent people cannot work together because communication prevents this. I had to think of a model that
would empower leaders and their team members in explaining and understanding
the purpose of the team so that the outcome was more likely to be realized.
After working with teams for years, I came up with a TEAM communication
process that strengthened the team building and planning process.
Thought deals with the goal of
the team. What was the reason this team was formed? The
goal is an outcome and the thought stage deals with addressing this outcome
with the other leadership in your group. Goals can be created using our
S.M.A.R.T.I. model as an option; you can find specifics in my How to
Create Winning Goalspaper. Quickly, this deals with the following criteria
of a goal being:
·
Specific
· Measurable
·
Attainable
·
Realistic
·
Time-based,
and
·
Inclusive
This process of goal creation
creates an understandable and well-communicated picture of achievable outcomes.
When goals are written and communicated well they give energy to your message.
Emotion is often overlooked in
our society because it is deemed better to suppress those feeling, trully said "Logic makes people think but emotions make people move."
Without an emotional connection to a personal goal of your teammate, there will
be resistance where there should be none because it does not link to their
personal objectives. If the team is formed to enrich the group, not just one
member, then a connection can be lost if this is not addressed. Overcome this
by addressing it with each potential member at the beginning of the process. Using
emotion is ethical if your purpose is to provide something that improves the
life of this person. Sometimes these are called motivators and you will rarely
find that they are just money. Your job as leader is to move to the next step
smoothly.
Alignment is the bridge-building
step between the thought and the emotion. Aligning these objectives creates a
win/win for your team and starts the engine working on progress. Alignment is
found in your communication. Present the goal and ask what you can help them
gain from helping to achieve this together. This step asks you to speak in a
way that bridges the gap of thought and emotion to the individual and group by
providing for their needs while the goals are being completed. Although having
a goal and an emotional connection is vital, it still is not enough. The final
step is the test of the team and the leadership and is the hallmark of moving
to success.
Intelligent motion is another
differentiator of an average team from a smart one. If members leave the
meetings and do not attempt to contribute the resources then
the motivation can often be lost. Without motion, you will find that the bridge
built during alignment will soon crumble. The saying that, 'success createsmore success' is vital here. In our other paper, Celebrating Small Success, you
will find motivational and affordable methods to ensure that motion is not
lost. The celebration should be tied to milestones that are measurable so that
you can begin the performance analysis process.
Addressing and articulating the
objective of a team, in this manner, brings clarity to a complex ritual of
empowering people to make a change that affects the world.
Using this model has allowed
numerous teams to rally the effectiveness of objectives and to find a deeper
more enriching meaning to the work we do each day.
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