Anything that accounts for an
increase in the long term sustainability and helps a firm establish profitable
relations with its customers is considered as business value. People perceive
value in terms of economic value of the firm, but is much more than that. It is
intangible and, at times, immeasurable. It can be in the form of Good Will,
Supply Chain, Intellectual Property, Customer Satisfaction, Process Value,Community Value and etc. Business never have an accurate amount of the business
value, however they do come up with estimated figures using very precise
calculation in a method called Balanced Scorecard.
There are several ways to increase
the value of your firm in eyes of your customers. This would however require
100% dedication by the management and the work force which would eventually
translate into a positive impact on the cumulative value of the firm. You can
start off by keeping up to the customer expectations and fulfilling your
promises on quality and delivery. This will improve your credibility in ranks
of your clients. You should also live up to the expectations of your employees;
it makes them loyal to the organization and motivates them to go an extra mile.
This increases firm's internal value and the result reflects in overall
productivity.
Businesses usually have a high
reliance on technology these days. Use Enterprise resource planning systems to
add value to your firm, this will organize you work and improve efficiency, it
terms of easier and smooth transaction process. Almost every leading company of
the world has IT administered working units. If you are a small organization,
and you can't afford such a tech-savvy environment at your work place, you
might just as well get yourself custom made network sharing systems. Whichever
the system might be, make sure you train your employees to make full use of.
Once you think your employees are
well trained and are acclimatized with the organizational environment, start
giving them responsibility. Encourage and develop effective decision making
practices by employees. Send them on leadership trainings and delegate as much
work as possible, with maximum authority. Try to evolve them in various
projects and prepare them to take day to day control of the project. This will
also leave more time for the top managers to focus on strategies of the firm.
Employees would see this as career growth opportunity and also enable you to
identify future leaders, which most companies fail to do. Ensuring long term
sustainability and making succession plans is deemed to be a top priority by
almost every leading organization of the world.
With your customers satisfied and
employees on the right track, you can focus on strengthening on the core
competence. Invest time, efforts and money in research and development; come up
with innovative products and revolutionary processes. This will attract a huge
chunk of the market towards your product ensuring increased revenues and
enhanced customer relations.
If you want your brand to make a
special place in hearts of the customers and the society in general. Make sure
you take part in corporate social responsibility and give back a little of what
you take from the society and the environment. Every successful company has
separate departments looking after corporate social responsibility of the firm.
They not only look after firm's engagement in societal friendly affairs but
also make sure the firm is not under any violation of humanitarian laws or the
processes of the firm are not having a negative impact on the environment.
You might not be able to measure the
impact instantaneously, but in the longer run, you will notice a significant
impact on your firm's value. If you choose not to involve in such activities,
then, well then you don't have a long term prospect to look at.
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